Shipping and Delivery Policy for BruKOn Products Pty. LTD

Effective Date: 05/01/2024

This Shipping and Delivery Policy (“Policy”) outlines the terms and conditions for shipping and delivery of products purchased from our e-commerce website, https://brukon.com. It is important that you read and understand this Policy before placing an order. By placing an order on our website, you agree to comply with the terms and conditions set forth in this Policy.

1. Shipping Destinations:

We offer global shipping to most countries.

2. Shipping Methods and Timeframes:

We strive to ensure that your order is processed and shipped in a timely manner. Once your order has been confirmed and payment has been received, we will dispatch your products as soon as possible. The estimated delivery timeframes will depend on your location and the shipping method chosen. Please note that these timeframes are estimates and may vary due to unforeseen circumstances or events beyond our control.

3. Shipping Costs:

Shipping costs will be calculated and displayed at the checkout page before you complete your purchase. The shipping cost will depend on the weight, dimensions, and destination of your order. We offer standard shipping options, and expedited shipping may be available at an additional cost.

4. Order Processing Time:

We strive to process and ship orders promptly. Orders are typically processed on arrival. However, during peak seasons or promotional periods, order processing may take longer. If there are any delays or issues with your order, we will notify you via the contact information provided during the checkout process.

5. Delivery:

We partner with reputable shipping carriers to ensure reliable and secure delivery of your products. Once your order has been shipped, you will receive a confirmation email with tracking information and contact details. It is your responsibility to provide accurate shipping information during the checkout process. We are not liable for any delays, losses, or damages caused by incorrect shipping information provided by you.

6. Delivery Attempts and Signature Requirements:

Some orders may require a signature upon delivery. If you are not available to sign for the package at the time of delivery, the shipping carrier will typically make additional delivery attempts or leave a notification for you to arrange a pickup or reschedule delivery. It is your responsibility to ensure someone is available to receive the package. If multiple delivery attempts are unsuccessful, the package may be returned to us, and additional shipping fees may apply for reshipment.

7. Damaged or Lost Packages:

In the unfortunate event that your package arrives damaged or is lost during transit, please contact our customer team immediately. We will work with the shipping carrier to investigate and resolve the issue. It is important to retain all packaging materials and documentation for the claims process.

8. Returns and Refunds:

For information regarding returns and refunds, please refer to our Returns and Refunds Policy, which can be found on our website.

9. Contact Information:

If you have any questions or concerns regarding our Shipping and Delivery Policy, please contact us at the following:

BRUKON PRODUCTS PTY. LTD.
A.B.N 74 007 250 375
PO Box 303
Elsternwick, VIC 3185
Australia
Email: [email protected]

Please note that this Policy is subject to change without prior notice. It is your responsibility to review the Policy periodically for any updates or modifications.

We appreciate your business and strive to provide you with the best shipping and delivery experience possible.

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