Shipping policy
Shipping & Delivery Policy
Effective Date: 01 May 2024
BruKon Products Pty. Ltd. | ABN 74 007 250 375
https://brukon.com
At BruKon, we value your business and are committed to providing a smooth, reliable, and positive delivery experience from start to finish.
Where We Ship
We offer worldwide shipping to most destinations.
Processing & Delivery
Orders are processed as quickly as possible after payment is received. Delivery times depend on your location and the shipping method selected at checkout. Estimated timeframes will be shown during the order process. While we aim to deliver within these windows, external factors such as customs delays or weather events may cause changes.
Shipping Costs
Shipping charges are calculated at checkout and are based on the destination, weight, and size of your order. Standard and expedited options may be available depending on your location.
Tracking & Notifications
Once your order has shipped, you will receive a confirmation email with tracking details. Please ensure your shipping information is accurate to avoid any issues.
Delivery Requirements
Some deliveries may require a signature. If no one is available, the carrier will usually leave instructions for redelivery or pickup. Returned orders due to missed delivery attempts may incur additional shipping fees if reshipment is required.
Lost or Damaged Packages
If your order is damaged or lost during transit, contact us immediately. Retain all packaging materials and documentation to assist with our investigation. We will work with our shipping partners to resolve the issue promptly.
Returns & Refunds
For details on returns or refunds, please refer to our Returns & Refunds Policy available on our website.
Contact Us
Address: PO Box 303, Elsternwick, VIC 3185, Australia
Email: sales@brukon.com
We appreciate your business and strive to provide you with the best shipping and delivery experience possible.
Thank you for choosing BruKon.