Return and Refund Policy for BruKon Products Pty. Ltd.

Effective Date: 05/01/2024

At BruKon Products Pty. Ltd., we strive to provide customers with high-quality products and exceptional customer service. We understand that there may be situations where you may need to return or seek a refund for a product you have purchased from us. This Return and Refund Policy outlines the process and guidelines for returning products and seeking refunds.

1. Eligibility for Returns and Refunds:

  • To be eligible for a return or refund, the product must be purchased directly from BruKon Products Pty. Ltd. through our e-commerce website (https://brukon.com) or any other authorized sales channels.
  • The product must be unused, in its original packaging, and in the same condition as when you received it.
  • Returns and refunds are only applicable within 30 days from the date of purchase.

2. Process for Returns:

  1. If you wish to return a product, please contact our customer support team at [your contact information] within the specified return period.
  2. Provide your order details, including the order number, product name, and reason for the return.
  3. Our customer support team will guide you through the return process and provide you with your invoice number.
  4. Pack the product securely in its original packaging, including all accessories and documentation, and mark the invoice number on the package.
  5. Ship the product back to us using a reliable and trackable shipping method. The return shipping costs will be borne by the customer unless the return is due to a defect or error on our part.

3. Inspection and Refund Process:

  1. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
  2. If the product passes the inspection, we will initiate the refund process.
  3. The refund will be processed using the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Non-eligible Returns and Refunds:

  • We do not accept returns or provide refunds for products that are damaged due to misuse, negligence, or improper handling.
  • Customized or personalized products cannot be returned or refunded unless they are defective or damaged upon receipt.
  • We reserve the right to refuse returns or refunds if the product does not meet the eligibility criteria mentioned in Section 1.

5. Exchanges:

We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired product.

6. Contact Us:

If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at [email protected]. We are here to help you.

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.

Thank you for choosing BruKon Products Pty. Ltd. We appreciate your trust in our brand and look forward to serving you again in the future.

Sincerely,

BruKon Products Pty. Ltd.

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